FAQ | EnergyDrive

You can find our rate cards on this page: Rate Cards

At the moment, Energy Earners rates are available at our EnergyVision charging points in Flanders. Charging points in Brussels will follow soon. You can see all participating locations on the map on our website.

We operate on a “first come, first served” basis. It’s currently not possible to reserve a charging station. No worries: new opportunities will come regularly.

On average, we send about 15 WhatsApp messages per year with an offer to charge for free or at a discount.

Yes, you must actively confirm via the WhatsApp message that you want to participate. Without confirmation, you will pay the standard rate.

No, this benefit is exclusive to EnergyVision charging card holders. Don’t have a card yet? You can easily request one via our website.

Yes, the charging station always displays the standard price. You first pay the full amount. Afterwards, we process the Energy Earners sessions and apply your discount via a credit note on your invoice.

During a Energy Earners moment you charge at half price or sometimes even completely free. The discount only applies to the electricity you use during the specified hours. If you charge before or after, you pay the standard rate for that portion.

No, we only offer free solar panels without a home battery. In addition, we cannot install solar panels if you already have a battery.

Yes, there is a small monthly fee of €10 (VAT included). This covers:

• The installation
• The charging station
• Customer support
• Access to the online platform
• Invoicing
• A charging card

Additional costs depend on your contract:

• Cheap Energy + Solar Panels + Charging Station:
  You pay an additional fixed fee of €10, included in your energy subscription.
• Cheap Energy + Charging Station:
  You pay an additional fixed fee of €30, included in your energy subscription.
• Solar Panels + Charging Station:
  A €30 monthly service fee applies.
• Charging Station only:
  A €30 monthly service fee applies.

That’s possible, but your home charging station agreement will remain in effect.
In that case, a monthly service fee of €30 will apply.

Yes. You can cancel at any time with two months’ written notice. However, an early termination fee will apply for your home charging station. The amount depends on the remaining contract duration. You can find the buyout table in your contract.

We take care of the request and scheduling. You don’t have to do a thing.

We exclusively use single-phase connections, where electricity is delivered through one phase, as opposed to three-phase connections.

Why do we only work with single-phase connections?

• Standard voltage: A single-phase connection typically delivers 230 volts. In a three-phase setup, three cables each carrying 230 volts enter your home.
• Lower capacity tariffs: With a single-phase setup, you don’t need to worry about unexpectedly high capacity charges.
  The grid operator calculates the capacity tariff based not on your total usage, but on your highest peak consumption. The higher the simultaneous power use, the higher the cost.
  Single-phase setups typically produce lower peaks than three-phase ones.
• Optimized solar charging: Single-phase systems generally allow for greater use of self-generated solar power, making it easier and cheaper to charge your car with your own energy.

First, we sign the contract. Then, we prepare a technical file and schedule the installation.
We take your home’s layout and all technical requirements into account to ensure a smooth and safe setup.

Yes, you can select the charging mode that best suits your needs via the My-Enovates User App.

Your charging station offers three smart charging modes, each impacting your energy costs and capacity tariff differently:

• Grid Zero: This is the most cost-effective option. Your EV charges only with solar energy, avoiding grid power altogether, which also keeps your capacity tariff low.
   
• Custom Grid: The most popular choice among EV drivers. It combines solar energy with a limited amount of grid electricity, offering a perfect balance between charging speed and cost. It helps you charge efficiently while avoiding financial surprises.
   
• Boost (not recommended): This mode charges your vehicle as fast as possible. However, it causes high peak consumption, which can significantly increase your capacity tariff.
   

Want to dive deeper into the technical details of your charger?
Check the manufacturer’s manual online: Enovates Wallbox Manual

Yes, you can! Thanks to the Grid Zero setting on your charging station.

When you activate this charging mode via the My-Enovates User App, your electric car will charge exclusively with solar energy. That means no power from the grid, making it the most cost-effective option. Plus, it helps keep your capacity tariff low, since you're not creating peak demand on the public grid.

Want to know how to activate this setting?
Go to the settings in your app or consult the Enovates Wallbox Manual online.

Moving? No worries. Our charging stations are removable and can move with you to your new place. We do charge a €250 administrative fee for the relocation, but hey, better a portable charger than one stuck in place, right? Just let us know, and we’ll take care of the rest.

Don’t want to take it with you? And the new owner wants to take over the contract?

That works too! If both parties agree, the contract can be transferred to the new owner.
If not, you’ll need to take over the installation yourself.

To qualify for a home charging station, the following conditions apply:

• You are the owner of the property
• You are a private individual (not a company)
• You have a digital meter or are willing to have one installed

• After more than 5 years:
  You can choose to take over the solar panels for a fee, or have them removed by EnergyVision for a cost of €750.
• After less than 5 years:
  You are required to take over the solar panels. In that case, you’ll pay a fee based on the number of panels and the remaining contract duration.

Planning to move? No problem! You can ask the new owner to take over the agreement.

• If the new owner agrees, just let us know and we’ll handle everything.
• If the new owner doesn’t agree, your contract ends on the day of the sale and you take over the solar panels. Has your contract been active for more than 5 years? Then you have a choice: take over the panels or have them removed for a fee of €750.
• Selling part of your property? Make sure to inform the co-owner and request written consent.

You can switch energy suppliers at no cost, any month. Your contract for the free solar panels will remain valid at €0.20/kWh.

To qualify for free solar panels, the following conditions are important:

• You are the owner of the home.
• You are a private individual (we are working on a solution for businesses).
• You have a digital meter or are willing to have one installed.
• Your roof contains no asbestos.

You can find our rate cards on this page: Rate Cards

You can find our General and Special Terms and Conditions on this page: Terms and Conditions

Combine your energy contract with free solar panels from EnergyVision on your roof and save even more!

• We invest in your solar panels – you pay nothing for the installation!
• For the electricity you consume from the solar panels, you benefit from a fixed low rate of €0.20/kWh.
  No additional transport, distribution costs, or taxes.
• You're protected from market price fluctuations for 10 years. If energy prices skyrocket due to decisions by Putin or Trump? You stay protected.

You can find our rate card here.