EnergyVision signed the Consumer Agreement

At EnergyVision, nothing is more important than satisfied customers. That's why we signed this Consumer Agreement, committing ourselves fully to the protection and satisfaction of our current and future customers. This agreement provides you, as a customer, with clear guidelines for more trust and security in the free electricity and gas market.

View the Consumer Agreement here

Signed on 07/11/2024
 

What does the Consumer Agreement mean for you?

The Consumer Agreement is designed to protect you as a consumer from misleading information and to make our relationship simpler and more transparent.
The agreement covers important topics such as:

Price transparency

At EnergyVision, we communicate honestly and clearly about all price components. Our rates and terms are easily accessible, so you always know how your energy costs are structured.

Clear and accessible contracts

At EnergyVision, we use a simple formula. We ensure that your choice is clear and understandable. In addition, we offer flexibility and respect your right to cancel the contract.

Fair marketing and sales

We aim for customer-friendly communication and ensure that marketing and sales are fair and understandable, with no hidden agendas or unexpected costs.

Questions and complaints handling

At EnergyVision, you can submit your question or complaint in the way that works best for you. We always confirm oral agreements in writing and ensure that we respond within five working days (or ten working days for invoice disputes).

Why EnergyVision?

At EnergyVision, it's all about people. By embracing the Consumer Agreement, we guarantee you fair and reliable information. We are committed to building a long-term relationship where trust and satisfaction are key.

As Belgium's market leader in solar panels, our goal is to make the sustainable energy transition accessible to everyone. Thanks to our thousands of installations across the country, from very small to very large, we generate our own energy. This ensures you local, green, and affordable energy with a personal customer experience, every day.

For more information about the Consumer Agreement, you can visit the website of the FOD Economie.