FAQ | EnergyHome

Invoice

Can I pay my bill by bank transfer?

Payment by bank transfer is not possible. Direct debit is important to us in order to make the payment and follow-up process automatic.

How often will I receive invoices?

We will invoice you for the electricity consumed each month by direct debit. We will provide you with a monthly statement of the electricity consumed. This is stated in detail on the monthly invoice.

The costs

What about prosumer tariff?

We work with a smart meter, not a reverse meter. Therefore, there is no prosumer tariff to pay, not even to your current energy supplier. The installation of the smart meter is also arranged and paid for by us.

What about injection costs and fees?

Sometimes there is a fee, sometimes there is a cost for injecting energy into the grid (this is about the energy produced by the solar panels, but which you cannot use at home). This energy is injected into the grid. At times of general shortage, we receive money for it. At a time of surplus (for example because there is too much sunshine and too little need for energy at the weekend or in the afternoon or so forth), we pay money for it. The benefits and risks of this injection are for us.

What about mandatory environmental contributions?

There is a mandatory and legal environmental contribution on solar panels that are built on roofs in Flanders (in the same way that there is an environmental contribution on batteries and electrical appliances). EnergyVision has long been affiliated with PV Cycle, the association responsible for the recycling of solar panels. This means that this environmental contribution is automatically paid by EnergyVision. Two advantages for EnergyHome customers: you are fully in compliance with the law (because the environmental contribution is paid by us) and if you ever have the solar panels removed from your roof, they are processed and recycled free of charge: no surprises for you, no taxes or fines, and you certainly don't have to take them to the container park!

Do you come to clean the panels annually?

Preventive cleaning is not done because it is of little use to residential installations: we live in Belgium, we can just let the rain do its work! However, we do permanently monitor performance and intervene when necessary.

What about costs for insurance, maintenance, possible taxes?

The price of EUR 0.25 is an all-inclusive price, including VAT, and is fixed. We pay the costs of insurance, any maintenance or repairs, any taxes, everything. This is something we agree on together and is set out in our contract.

What costs will I pay for 25 years?

You pay a price of EUR 0.25/kWh for the energy that comes from the solar panels and that you can use.
There are no other costs: we pay the costs of insurance, any maintenance or repairs, any taxes, everything.
If you need energy outside of solar hours, you still have to buy it from an energy supplier (and today those prices are much more expensive).

The savings

How can I save more with my solar panels?

The more you use self-consumption (immediate use of production), the less electricity you demand from the grid and the more you save. It is therefore recommended that appliances such as washing machines, tumble dryers and dishwashers be run during the day when the panels are producing.

How much do I save with my solar panels?

Your energy bill will undoubtedly drop. Click here (available soon) to make an estimate.

The contract

What if I want to renovate my roof in the meantime?

If work needs to be done and the installation needs to be temporarily removed, we will do this for you. For this we charge a fee of EUR 40 per panel for removal, temporary storage and then re-assembly.

What about renting out the property?

In the first instance, you are responsible to us for the proper performance of the contract. The statements will be sent to the tenant. But if the tenant does not pay, you are responsible and will have to pay - and recover from the tenant.
After all, it is not with the tenant that we enter into the contract (but with your and the tenant's consent, we can therefore put the invoices in his name).

What in case of death?

First of all, we wish you a very long life! If the inevitable does happen, there are various contractual possibilities for early termination of the contract and/or taking over the installation.

What happens if the property is sold and gets a new owner?

The new owner can take over the contract under the same conditions. The contract can also be terminated. It is contractually provided that there are various possibilities for terminating a contract early and/or taking over the installation. For more information, please consult Article 9.4 of the contract.

Can I terminate my contract early?

There are various contractual possibilities for terminating a contract early and/or taking over the installation. For example, if you need to carry out thorough renovation work, or you are selling your home and the buyer does not want any solar panels, there are clauses stating that we will remove the solar panels. A charge of €40 per panel is made for this.
In addition, you can buy the installation during the whole term, for a fee that has been agreed contractually, whenever you want.
The various options for duration and termination can be found under Article 9 Duration and termination of the agreement.

Can I buy the solar panels so that I become the owner?

You can buy the installation during the entire term, for a fee that is contractually agreed upon at the start, whenever you want. This is stated in Article 9.4 of the contract.

What happens to the installation after the contract period?

After those 25 years, you get the solar panels and you can continue to use all the power, without paying anything. After 25 years, solar panels still have a return of more than 84%. We therefore recommend that you do not immediately dismantle them and continue to enjoy the green power for a while.

Burden (administration, maintenance, ...)

What if intervention has to be scheduled (due to defective parts)?

It is also in our interest that the installation works perfectly. If there is no power, we cannot invoice anything. It is therefore in our interest that the installation produces the best possible energy and that you save as much as possible. This means that we detect and solve malfunctions quickly. We remain responsible for the entire installation for 25 years, and defective parts are replaced as quickly as possible.

Do I have to maintain my installation?

For 25 years EnergyHome guards your installation. So you can enjoy your solar panels carefree! No maintenance costs, no monitoring and no costs in case of damage caused by our installation.

Do I have to clean these panels every year?

No, it is not necessary to clean them yourself. The panels clean themselves for the most part due to the slanted arrangement of the panels and the protective layer. Moreover, in Belgium there is sufficient precipitation so that no extra cleaning is needed. If a noticeable drop in yield is identified, we schedule a maintenance and cleaning session.

Do I have to inform my insurer about the solar panels?

Yes, it is important to provide your insurer with a copy of the signed agreement so that they are aware of it. Please note that we own the installation and pay insurance for the solar panels and any damage they may cause. Under no circumstances should your insurer charge you.

Do I have to inform my energy supplier or other parties?

No, you don't need to worry. We arrange everything for you: inspector, meter replacement, and so on. Your energy supplier does not need to be informed. Of course, you can always contact your supplier afterwards to say that you have installed solar panels and that you want to reduce the amount of your advance bill on that basis.

Can I still choose my own electricity contract and supplier?

Of course, you are free to stay with your current energy supplier. Your bill with your supplier will be significantly lower as you will be using a large part of the power from the solar panels at our fixed rate of EUR 0.25 per kWh.

What is involved in the installation?

You will receive an agreement proposal from us. If you accept this, a home visit will follow in any case, so that we can map out everything technically (state of the roof, number of solar panels, cabling, etc.). Then we will send you a proposal for a building file. Only when you approve these and Fluvius has installed a smart meter, we start with the installation. If the stability does not allow it, we will obviously not take any unnecessary risks and the contract will be declared null and void.

Technical

Can I monitor my production?

You can follow the production (panels, distribution) in our monitoring portal, but you can also consult it at any time via the official meter of grid operator Fluvius: you can read it both on the Fluvius meter itself and in the customer portal of Fluvius online.

How is auto-consumption measured?

The auto-consumption is measured in real terms, based on certified, official meters. You can follow the auto-consumption in our client portal, but you can also consult it at any time via the official meter of grid operator Fluvius: you can read it both on the Fluvius meter itself and in the client portal of Fluvius online.
Measurements are taken on a quarter-hourly basis, via the digital meter.

Are solar panels resistant to hail and storms?

Our solar panels can withstand quite extreme conditions. Moreover, EnergyHome installs solar installations according to the rules of the art, which further reduces the risk of damage due to extreme weather conditions.

Do the solar panels work even when it is freezing?

Absolutely. As soon as there is light on the panels and they are not snowed in, sprinkled or dewired, solar panels simply function. Even in winter and at low temperatures (albeit much less than on a sunny summer day).

Do the solar panels also generate power when it is cloudy?

Yes, it does! A solar panel produces power as soon as it is exposed to light, including diffuse light coming through the clouds. The more light falls on it, the better of course, but even during cloudy moments, solar panels generate energy (albeit much less than on a sunny summer day).

Which solar panels and inverters do you use?

Click here to learn more about our products in detail. Our solar panels guarantee a top yield. We have the greatest interest in quality: that way we can produce as much power as possible. We are only paid on the basis of the power we produce, so we have an interest in top quality!

What is a two-way meter?

A bi-directional meter measures how much energy you actually take off the grid as well as the energy injected into the grid. A two-way meter has been a legal requirement in Flanders since 1/10/2021 for installing solar panels. The installation of this 'smart' meter is arranged and paid for by us. Grid manager Fluvius will install it in advance. You do not have to worry about anything for this.

What is a production meter?

A green meter (or production meter) measures the electricity generated by the panels. Using a 4G card plugged into the meter, we receive the production index every day. This enables us to detect any malfunctions in the system immediately and take action quickly.

What is an inverter?

The inverter then converts this direct current into alternating current so that the generated energy can be used. After all, electrical appliances only work with alternating current.

What is a solar panel?

A solar panel is also called a "photovoltaic module" ("PV") in the jargon. A PV system consists of solar cells. These convert sunlight into electricity, in the form of direct current. This direct current travels from cell to cell and from panel to panel. It finally arrives at the inverter.

About the EnergyHome solution

How capable are you?

Today, EnergyHome is the market leader in the solar sector in Flanders and Brussels. We deliver a total offer to the customer, with a focus on taking care of everything. With EnergyHome you choose for high quality and sincere respect for the customer for 25 years.

How many solar panels will there be on my roof?

Our technical colleagues determine the number of solar panels for your installation based on an analysis of your roof and home. We will place the maximum number of panels possible on your roof so that you can also maximise your savings. The number of panels depends on the available shadow-free surface area. After signing the agreement, we will do a site visit. We will then draw up a customised proposal, so that you can see exactly what is possible and give your approval or not.

When is my roof suitable?

You will receive the agreement from us. If you accept this, a home visit will follow in any case, so that we can map out everything technically (state of the roof, number of solar panels, cabling, etc.). We then send you a proposal for a building file. Only if you approve it will we start on the installation. If the stability does not allow it, we will obviously not take any unnecessary risks and the contract will be declared null and void.

However, we do not build systems on asbestos roofs. Roofs with artificial slates, older than 1990, in many cases contain asbestos.

Can the panels also be installed on the ground?

The solar panels do have to be installed on a roof. For solar panels on land, the procedures are much more cumbersome and an environmental permit is often required.

Does my electrical installation need to be inspected?

We assume that the current installation is already compliant, otherwise we are not allowed to install it. In any case, no reinspection of your current installation is required.
We can look at small adjustments together, but in the case of major adjustments, you will have to make them beforehand, also to be legally compliant.

Is an environmental permit required?

No, an environmental permit is almost never needed for solar panels when they are installed on a roof. If a permit is needed, we will inform you beforehand.

What type of roof is suitable?

Large and small roofs, as long as there are not too many obstacles on the roof or in the vicinity that give shade. Both flat and pitched roofs are possible. Many roof types can also be considered. However, we do not build systems on asbestos roofs (slate roofs older than 1990 often contain asbestos).

Who is eligible?

You have to be the owner of the house before you can qualify for an EnergyHome contract. If you are a tenant, you will have to convince your landlord to co-sign.
If there are several owners of the building, the Association of Co-owners (VME) must approve and sign the agreement (all owners must co-sign on the agreement). Before we start the whole administrative process, we therefore ask for the VME's approval in principle. Once you have it, we can start working together!

What exactly does the EnergyHome solution entail?

EnergyHome installs a solar panel system at your home free of charge. For the energy that comes from the solar panels and that you can use, you pay the price of 0.25 EUR/kWh.
Everything, everything, is included in that 0.25 EUR/kWh. There are no costs or charges or anything else.
If you need energy outside of solar hours, you will still have to buy it from an energy supplier (and today those prices are much more expensive). But when the sun shines and you need energy, you get it from your own roof, for 0.25 EUR/kWh. And if you don't need energy, you don't pay anything and we inject it into the grid.